Allison
you are perfectly entitled to let off steam here, I know how worried you were when we met last week. I just wish I had realsied how bad things were, I would have stayed to give you some moral support.
To make John wait for such a long time when there was a known retention problem, moreover one that was worseining and causing so many unacceptbale issues. The discomfort, pain, sleepless nights for John and the worry and anxiety for you is just terrible.
What followed is simply not acceptable, I know you will take this forward but there is no rush, it can wait while you gather your thoughts together and whilst you get John more settled and stable. That has to be the first priority. In the quieter moments, jot down all the things that happened and what was said and done by whom. If you can recall names include them in your jottings. Try and create a timeline but Don't worry if it is all out of order, just commit it to paper whilst you can. If John is up to it ask for his input too.
If you want to pursue a complaint then write a short note to PALS to tell them you will be lodging an official complaint in the coming weeks.
Once you feel able to, then you can put a formal complaint together. Is there anyone in your medical team that can help you and provide you with some support in doing this?
I know you are probably in an emotional turmoil, fear, anxiety, anger and to some extent a feeling of being helpless. However you are one amazingly capable and resilient Lady. You have had so many things to deal with, including your situation with work, it is hardly surprising you need to get some of it off your chest.
So in the coming days, try and get John as comfortable as you can, if anything looks to be going wrong then call the specialist team, if they do not respond quickly call your Consultant. Your company have indicated that John should be covered on your private medical cover, so if necessary use that to speed reactions up.
I really feel for you Allison, seeing your Man so unwell and getting so little help is unbearable. If there is anything at all I can do to help please message me.
You are very much in my thoughts. Jackie has been asking after you every day and sends her and Alan's best wishes as well
xxxxx
Mo