Our GP surgery has over 12500 patients (many elderly) and 6 doctors. They have a 10 minute rule to be able to see as many people as possible. There's no excuse for rudeness but in this modern age we need to remember the other side of the coin. The doctors in our surgery are under immense pressure from Government, patients and the press, I feel sorry for them. Still no excuse for rudeness though.
Best wishes
Allison