Will do Ray, thanks
We have registered separately though and have different email addresses and I can't access either account. John isn't really interested anyway, except to be able to make appointments perhaps and even then I have to nag him into making them!
Our surgery has had a complete change of receptionist staff (it seems the others all retired at the same time ?) plus three new doctors , so I expect there is some transitional problems still taking place.
Thanks for the hint anyway