Definitely contact PALS Flakey.
I did it with a complaint when they kept cancelling John's appointments and I got a very fast response and an appointment that took place BEFORE the last one they cancelled, so they do take notice.
Your aftercare should not be so hit and miss and it isn't acceptable. If you let it go not only do you suffer but so do all the other men who follow you. If nobody complains they will think they' re doing a good job and will continue - same old, same old.
There is a world of difference in moaning for the sake of moaning and when you feel abandoned, which you appear to have been.
Go get 'em !!