Hi Iain
My husband is going to our local hospital this week to see the specialist nurse and rep about a vacuum pump. He is 10 weeks in from his Surgery. The regional hospital he had the surgery at won't fund it so referred back to the local hospital who are a nightmare to deal with.
Despite 2x consultant referral letters to the ED nurse and a phone call from my husband in December he had to chase it up again. The nurse told him in December it was far too early for an appointment and she would send him an appointment for January.
That was fair enough but no appointment letter was forthcoming so on ringing again last week he was told the earliest appointment was for April. My husband stamped his feet and asked why the delay when they knew his operation was in November and the surgeon had now requested an appointment twice. She said the letter(s) had not been passed on to her so where do they go?
The consultant always sends us copies of all the letters he sends and both letters are clearly marked with her name on.
Anyway upshot is they have fitted him in as an "extra". Hopefully he will not get the runaround in actually obtaining the pump. At least from your experience Iain he will know what to expect.😋
Best Wishes
Ann