For those of you who are experiencing issues accessing user profiles. Please can I ask you to visit the community website using an incognito or private browsing window to see if you still have the same issue?
I’ve included instructions below on how to open incognito/private browsing for popular browsers below:
Firefox browser users
To enable private browsing in Firefox, click on the hamburger icon at the top right and then select New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut.
Chrome browser users
To open an incognito window, start Chrome and click the wrench icon in the top right corner of the screen. Click New Incognito Window and start browsing. Alternatively, you can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu.
Internet explorer browser users
Start InPrivate Browsing in Internet Explorer. To launch InPrivate Browsing in Internet Explorer, click on Settings > Safety > InPrivate Browsing. You can also use the keyboard shortcut Ctrl+Shift+P to launch it.
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