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Your thoughts on a trial Ask Our Nurse Service

User
Posted 02 Oct 2019 at 16:33

Hi all,

In November we are going to be trialling an Ask Our Nurse Service on the online community for 2 weeks.

We will create a dedicated section on the community where you will be able to post your questions and one of our Specialist Nurse team will reply to your question.

We are in the process of working out the details of the trial but wanted to ask for your thoughts on if this would be a service you would be interested in using.

You will still be able to contact our Nurses via the usual channels (by phone, email, live chat etc) during the trial.

You can reply in the thread below to let us know your thoughts.

Best wishes,
Carol

Digital Manager
Prostate Cancer UK

 

 

User
Posted 03 Oct 2019 at 10:06

As someone who receives around 150 emails a day, I do worry this could become unmanageable for the nurses and that people would only want or value responses from the nurses.  Our more knowledgeable members may not feel the need to respond anymore as that will be perceived as the nurses' job.  My view is that this is a members' forum.  If people can ask the nurse, then what's the point in the members' forum anymore?  We could lose the experience and insight of members.

I have been part of this forum for almost 3 years now.  The understanding I have gained from members has been phenomenal and has certainly guided my treatment decisions.  I check the forum every day.

So, in conclusion, I am uneasy about this and think it needs to be carefully thought through.  If it can be managed in such a way that it enhances the forum, then all will be well, but if it compromises it, then I'd be concerned.

 

 

 

User
Posted 02 Oct 2019 at 19:15
What would be really great would be if the nurses kept an eye on the threads so that any incorrect information is addressed quickly.
"Life can only be understood backwards; but it must be lived forwards." Soren Kierkegaard

User
Posted 02 Oct 2019 at 16:33

Hi all,

In November we are going to be trialling an Ask Our Nurse Service on the online community for 2 weeks.

We will create a dedicated section on the community where you will be able to post your questions and one of our Specialist Nurse team will reply to your question.

We are in the process of working out the details of the trial but wanted to ask for your thoughts on if this would be a service you would be interested in using.

You will still be able to contact our Nurses via the usual channels (by phone, email, live chat etc) during the trial.

You can reply in the thread below to let us know your thoughts.

Best wishes,
Carol

Digital Manager
Prostate Cancer UK

 

 

User
Posted 02 Oct 2019 at 19:19

Seems like a good idea, although I would not restrict them to a specific section - their input would be valuable anywhere.

User
Posted 02 Oct 2019 at 21:21
That would mean they'd have to read every post on the board, which would be a much bigger job than simply being notified that a new post had been written in a specific area.

Best wishes,

Chris

User
Posted 03 Oct 2019 at 14:32

Originally Posted by: Online Community Member
I would like to see them moderating all posts

I see very little here which is wrong or needs moderating. When someone does post something wrong, there are no shortage of followup corrections posted. Collectively, this is a stunningly knowledgeable group, compared with any others I've come across.

Edited by member 03 Oct 2019 at 14:33  | Reason: Not specified

Show Most Thanked Posts
User
Posted 02 Oct 2019 at 18:15
Sounds like an excellent idea, Carol.

Best wishes,

Chris

User
Posted 02 Oct 2019 at 18:25

Certainly would be interested in this service.

Steve

User
Posted 02 Oct 2019 at 19:11
This sounds a great idea

Bri

User
Posted 02 Oct 2019 at 19:15
What would be really great would be if the nurses kept an eye on the threads so that any incorrect information is addressed quickly.
"Life can only be understood backwards; but it must be lived forwards." Soren Kierkegaard

User
Posted 02 Oct 2019 at 19:19

Seems like a good idea, although I would not restrict them to a specific section - their input would be valuable anywhere.

User
Posted 02 Oct 2019 at 21:21
That would mean they'd have to read every post on the board, which would be a much bigger job than simply being notified that a new post had been written in a specific area.

Best wishes,

Chris

User
Posted 03 Oct 2019 at 09:54

Originally Posted by: Online Community Member
What would be really great would be if the nurses kept an eye on the threads so that any incorrect information is addressed quickly.

Absolutely!

Originally Posted by: Online Community Member
I would not restrict them to a specific section - their input would be valuable anywhere.

Quite!

Originally Posted by: Online Community Member
That would mean they'd have to read every post on the board, which would be a much bigger job than simply being notified that a new post had been written in a specific area.

True, but if they aren't following the forums, they could end up answering questions that have been / could be perfectly well answered by members, while missing ones that really need help.

If a nurse spent an hour a day monitoring the forums, their interventions could be really useful, and really appropriate. And of course the nurses could share out the work. I reckon it would be good for them, too.

Edited by member 03 Oct 2019 at 09:57  | Reason: Not specified

.

-- Andrew --

"I intend to live forever, or die trying" - Groucho Marx

User
Posted 03 Oct 2019 at 10:06

As someone who receives around 150 emails a day, I do worry this could become unmanageable for the nurses and that people would only want or value responses from the nurses.  Our more knowledgeable members may not feel the need to respond anymore as that will be perceived as the nurses' job.  My view is that this is a members' forum.  If people can ask the nurse, then what's the point in the members' forum anymore?  We could lose the experience and insight of members.

I have been part of this forum for almost 3 years now.  The understanding I have gained from members has been phenomenal and has certainly guided my treatment decisions.  I check the forum every day.

So, in conclusion, I am uneasy about this and think it needs to be carefully thought through.  If it can be managed in such a way that it enhances the forum, then all will be well, but if it compromises it, then I'd be concerned.

 

 

 

User
Posted 03 Oct 2019 at 10:50
I would like to see them moderating all posts (with comments not censorship!)
User
Posted 03 Oct 2019 at 12:27

I certainly would be interested - it sounds like a great idea. 

User
Posted 03 Oct 2019 at 13:40

Potentially helpful with the more popular threads becoming "stickies".

Flexi

User
Posted 03 Oct 2019 at 14:32

Originally Posted by: Online Community Member
I would like to see them moderating all posts

I see very little here which is wrong or needs moderating. When someone does post something wrong, there are no shortage of followup corrections posted. Collectively, this is a stunningly knowledgeable group, compared with any others I've come across.

Edited by member 03 Oct 2019 at 14:33  | Reason: Not specified

User
Posted 03 Oct 2019 at 15:44
I am all in favour, any problems will soon be sorted, that's why there will be a trial period.

Gleason 6 = 3+3 PSA 8.8 P. volume 48 cc Left Cores 3/3, Volume = 20% PSA 10.8 Feb '19 PSA 1.2 

 
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