I don't intend this to be a generalisation as it's based on local experiences, but I suspect the practice is more widespread.
Example 1
When first diagnosed, and before receiving my copy of "a guide for men . . ." with all the data filled in. I called at my GP Practice to ask for copies of my PSA results, wishing to be armed with all facts before my first OPD meeting. The receptionist told me that the hospital would have a copy of the results.
Errr yes, I replied but I would like a copy in order to be informed prior to any meeting.
The receptionist, in a rather fidgety mood said "oh alright then, but you'll have to fill in a form".
Example 2
This is the one that always reveals their true colours, they never refer to "the doctor" they always say "doctor will see you now" or "doctor will write to you with the result".
The impression this gives is that "the doctor" is in fact some kind of deity, and cannot be given any prefix.
On one hand I find this mildly amusing, but also slightly frustrating.