My point Matron was that in his situation, it would be far preferable to be able to ask all the pertinent questions above, direct to the consultant in person (all precautions being observed of course, even ten foot away on the other side of an office), rather than an anonymous telephone consultation.
I bet the consultant would have no objection to that, and that it’s someone ‘back office’ bound by ‘protocol’ rules that’s setting the agenda.
It will be a rather important conversation after all...
Cheers, John.