Thanks, Chris. I've got a sample pack of Appeel on the way and I also emailed and then spoke to the Help desk at Coloplast. Dale, who mans the Help desk, is sending me a sample of adhesive remover. He said that new users should always be given some adhesive remover with their first batch of external catheters. Neither the incontinence specialist nurse who advised me nor Fittleworth, who supplied my Conveens, mentioned this to me. I mention it here in case it helps other new users.