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502 error

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User

Posted 03 Dec 2025 at 10:33

Is it just me? Or are others finding things are still as bad?

User

Posted 03 Dec 2025 at 12:16

It's a bit random, sometimes ok

User

Posted 03 Dec 2025 at 14:38

I was going to post that things may have been sorted, but when I clicked on your pub post I got the 502, things are still slow in places.

Thanks Chris

User

Posted 03 Dec 2025 at 15:01

It's far from perfect. Very temperamental and unreliable. A bit like Arkwright's till in Open All Hours. 🙂

User

Posted 03 Dec 2025 at 16:31

Had it three times today.

502 error, that is.

User

Posted 03 Dec 2025 at 16:34

And again trying to get back to the list of posts!!!

User

Posted 03 Dec 2025 at 18:22

The Charity no longer give excuses or updates on when they expect problem to be sorted - very poor.

Barry

User

Posted 05 Dec 2025 at 17:12

Agree things are pretty much the same. I don’t think any work has been done to resolve this.
So poor, and such a pity, as this is a great active forum, and most of us would probably post more regularly were it not for the frustration of it.
It is also very poor that there are no progress reports from the powers that be. It’s almost as though they couldn’t care less.

User

Posted 05 Dec 2025 at 18:34

In the mean time best to write our comments on Word and copy and paste, particularly for long posts.

'Physics is like sex: sure, it may give some practical results, but that’s not why we do it.' Richard Feynman (1918-1988) Nobel Prize laureate

User

Posted 05 Dec 2025 at 18:48

Hi guys, this doesn't always work. If you click on a link a get the 502, try this. Put you finger on the link and wait, after a short while a list of actions comes up including,open in chrome browser, click on that link and it normally opens the pages in another tab. This is on an android phone.

Thanks Chris

User

Posted 16 Dec 2025 at 14:31

I've just emailed the executive assistant of the CEO, and informed her of the continued technical issues which are making the forum virtually usable. It's a disgrace and needs urgent attention.

I let you know the response.

User

Posted 16 Dec 2025 at 20:56

We could always set up on Facebook instead 😬.

User

Posted 16 Dec 2025 at 21:04

SpongeBob,there already is a Facebook site but there is probably always room for another. Not everyone does Facebook,so this site does fill a gap.

Thanks Chris

User

Posted 17 Dec 2025 at 16:29

I've just got an update from the CEO's assistant.

Dear Adrian,

Thank you for your email. I am so sorry there are continuing problems with the platform. I have made enquiries to try to find out the cause. Carol Jones has explained that we have been trying a test version of the platform for several weeks and were happy that the test platform was working as expected without the 502 error we are encountering on the live site.

A live test was performed last week when we switched over the live platform to our test platform for a short time. Unfortunately, we encountered issues when doing so. We have had to switch back to the live platform whilst we work on investigating and resolving the issues we found with our test platform. We are currently running more tests and working on fixing these issues. It is too soon to be able to say when the issues will be resolved but we are working on fixing the problems.

I’m very sorry that the problems are continuing and we’re unable to say when they will be resolved. It must be extremely frustrating. I can assure you that the team are very concerned about the ongoing problems and are working hard to try and resolve it.

I will communicate with the CEO about your correspondence and frustration. Apparently it is still the case that reloading the page when an error message occurs generally allows access.

Kind regards,

Katie

I know nothing about IT. I'll leave it to you lads, who do. 🫤

User

Posted 17 Dec 2025 at 16:53

An alternative would be for us all to transfer to the Prostate Cancer forum on Macmillan Support, unless or until they can sort out this long ongoing problem. However, having taken a look at the Micmillan one, I must say that this one here seems more comprehensive, so I hope they devote the necessary resources to resolve current problems soon.

Barry

User

Posted 17 Dec 2025 at 21:13

Just given up once again! Six times to report a scam post through 502 error on one of my posts. This is my third time to even say this. If we all give up on this online community will be reduced in huge supportive value. Just copying and maybe need to paste to even say this.

User

Posted 17 Dec 2025 at 22:41

Originally Posted by: Online Community Member

Just given up once again! Six times to report a scam post through 502 error on one of my posts.

I've just had a similar runs of errors. It is infuriating!

The good news is? Now that I'm constantly banging my head on a brick wall trying to fix this site. Repetitive concussion, or high blood pressure is far more likely 'to see me off' than prostate cancer. 🙂

Edited by member 18 Dec 2025 at 06:03 | Reason: Typo

User

Posted 18 Dec 2025 at 14:44

I can't help wondering how many people just give up on the site because of this issue - people seeking some support. It's been going on so long, it's not good. Imagine trying to access it for the first time to be confronted by a 502, that will be enough in itself to stop most people straight away.

And if anything the issue is getting worse, each first attempt to sign in brings a guaranteed 502. It can typically take 2 or 3 attempts just to get in. And then once in each navigation will bring a 502, easy to then give up each time you try view or post something.

It does take some considerable patience and determination to get something posted.

Lets hope Santa can sprinkle some magic on the job.

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