502 error

I have already sent messages to her and the chair of the trustees a few days ago, but please do.

Thanks Chris 

Edited by member 03 Oct 2025 at 07:47  | Reason: Not specified

Hi Carol,

Three weeks have passed since you posted this and our intermittent 502 visitor, now appears to have taken permanent residence and brought a friend, 503 with it.

Using this site is now like wading through treacle. The problem has been going on for months. Are we making any progress in evicting the troublesome tenants?

I'm quite understanding, but the fault and time it's taking to eradicate it, would try the patience of a saint.

Like a lot of others on here, I work hard to try and help and support folk. However, the tools for the job have become so poor, I'm considering withdrawing my labour. I'm pretty sure a lot already have.

Edited by member 29 Sep 2025 at 12:39  | Reason: Additional text

Hi, all.

I've just recontacted the CEO to see if there's any update. I got this email reply from her executive assistant.

Hi Adrian,

Thanks for your email. I’m very sorry to hear the problem seems to be worse – in what way have you noticed it’s worse than before?

I have an update for you. Laura asked me to investigate it and I have shared Carol Jones’ reply with Laura, so she is aware of the issue too. I meant to email you at the end of last week – thank you for the prompt.

Carol Jones advised that we have had an intermittent 502 error issue on the online community recently which we are working on resolving with our developers.

Carol said it has proved to be a complex and challenging issue to fix so I understand why members are feeling frustrated about the issue, but we are doing everything we can to get this resolved. There is a test version of the platform which is being thoroughly checked which we are hoping will fix the 502-error issue. Depending on how successful the tests are, we would hope the problem will be resolved in the next 2-3 weeks. We are also working on longer term options for the online community platform.

In the meantime, although it’s not ideal, Carol suggests that if you encounter an error page, refreshing the page seems to resolve it.

I very much hope there will be good news about a resolution to the problem soon. As you say, Carol is doing her best to address the issue.

Please do let me know if the issue remains a problem beyond the time when we are hopeful it will be resolved.

All best wishes,

Katie 

A very similar response to the ones that we've been getting for the last few months. A bit like, "The cheque is in the post." 😉 Anyway, fingers crossed, things might improve. 🙂

Edited by member 20 Oct 2025 at 12:10  | Reason: Additional text

Hi, Chris.

Just a  quick report update.

There's nothing to report.

The errors are getting worse it's taken me 10 minutes to post this!

Disgraceful.

Software developer myself. Some of these issues can be pretty difficult to diagnose and fix  Even when you have done that you need to test to ensure that the fix does not brake anything else before final release to production 'live'

Having said all that this issue as Chris correctly points out has been going on for some time, I think that community updates would perhaps be helpful as to the current status of the investigation.

I have said this before, this underlying forum engine is very out of date. Its look and feel may well have been designed by members on here, however it feels old and clunky. The level of customisation built on top of the original software is likely half of the problem. However the software and of course the developers are costly. I guess it's a case of where do you want to spend the funds that PCa has? Although I would strongly support a refresh and the purchase of more standard off the shelf software, with only minor customisation which would likely lead to lower costs in the medium term.

I will get off my soap box now.

Well said mate , I spend more time looking at error 502 than I do looking at posts , this forum is going to lose some valued members like yourself if it isn’t resolved , I personally am pretty new to this club that I wasn’t happy about joining but have had some good help off people who are or were in a similar boat to me , I now have some experience that I can hopefully help others with but I’m at the stage now where I really can’t be bothered to keep navigating the 502 issue and will call it a day on here before long 

Agree with all the above, this site should support so many of you lovely lads, but sadly it doesn’t. I’m no tech but even I know it ain’t working right. 
This charity is there to support men with PCa and enable them to support each other, it’s sadly failing men with this disease. 
I cannot believe there is no solution in this day & age, I won’t rant, but come on get it sorted. 
Leila 

Hi, Chris.

When Lyn was posting, she had a huge conversation going about the three men in her life with PCa. I seem to remember that it was split into 3 parts. Perhaps that was done to prevent IT issues.

As others have said, the forum is very poorly constructed. For instance, why are the posts for which you've been thanked, all recorded on your statistics page. Mine take up more space than pub/chat thread, and that seems completely unnecessary. As for the search engine, it's often as useless as an ashtray on a motorbike. 

You can write what I know about IT on the back of a postage stamp, but I know enough to realise that the IT on this forum must be substandard.

Edited by member 17 Oct 2025 at 20:49  | Reason: Typo

Adrian, definition from the web.

"intermittent

/ˌɪntəˈmɪt(ə)nt/

adjective

occurring at irregular intervals; not continuous or steady.

"intermittent rain"

Hardly intermittent in my view, the only thing missing is ,the standard corporate reply we take out customers concerns seriously. Thank you for chasing this up. 

Thanks Chris