Hi, all.
I've just recontacted the CEO to see if there's any update. I got this email reply from her executive assistant.
Hi Adrian,
Thanks for your email. I’m very sorry to hear the problem seems to be worse – in what way have you noticed it’s worse than before?
I have an update for you. Laura asked me to investigate it and I have shared Carol Jones’ reply with Laura, so she is aware of the issue too. I meant to email you at the end of last week – thank you for the prompt.
Carol Jones advised that we have had an intermittent 502 error issue on the online community recently which we are working on resolving with our developers.
Carol said it has proved to be a complex and challenging issue to fix so I understand why members are feeling frustrated about the issue, but we are doing everything we can to get this resolved. There is a test version of the platform which is being thoroughly checked which we are hoping will fix the 502-error issue. Depending on how successful the tests are, we would hope the problem will be resolved in the next 2-3 weeks. We are also working on longer term options for the online community platform.
In the meantime, although it’s not ideal, Carol suggests that if you encounter an error page, refreshing the page seems to resolve it.
I very much hope there will be good news about a resolution to the problem soon. As you say, Carol is doing her best to address the issue.
Please do let me know if the issue remains a problem beyond the time when we are hopeful it will be resolved.
All best wishes,
Katie
A very similar response to the ones that we've been getting for the last few months. A bit like, "The cheque is in the post." 😉 Anyway, fingers crossed, things might improve. 🙂
Edited by member 20 Oct 2025 at 12:10
| Reason: Additional text