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Poor hospital communication systems saga continued

User
Posted 18 May 2026 at 15:54

Following my previous post. 

After email to PALS we got fast appointment and telephone (non) apology from consultant. I'd give that one 5/10. She did ring, however at 9.30 am not the 5pm we'd been told, spoke in a very soft voice, very sorry etc. When asked reason? Someone had been on holiday. . 

Anyway pharmacist appointment for Apalutamide 2pm today.

Call at 1.40 appointment cancel Pharmacist has an emergency. New appointment for tomorrow 9.30 am. 

Soon afterwards husband gets text to say he can collect medication. So we go to hospital pharmacy, 20 mins journey, to collect medication. 

 Bit of trek signage not brilliant but got there. Successfully got medication.  They did know the pharmacist was called away. Spoke to a human being not a person who talks through a glass wall.

User
Posted 21 Jul 2026 at 11:09

Originally Posted by: Online Community Member

Following my previous post gunspin

After email to PALS we got fast appointment and telephone (non) apology from consultant. I'd give that one 5/10. She did ring, however at 9.30 am not the 5pm we'd been told, spoke in a very soft voice, very sorry etc. When asked reason? Someone had been on holiday. . 

Anyway pharmacist appointment for Apalutamide 2pm today.

Call at 1.40 appointment cancel Pharmacist has an emergency. New appointment for tomorrow 9.30 am. 

Soon afterwards husband gets text to say he can collect medication. So we go to hospital pharmacy, 20 mins journey, to collect medication. 

 Bit of trek signage not brilliant but got there. Successfully got medication.  They did know the pharmacist was called away. Spoke to a human being not a person who talks through a glass wall.

Wishing you a smoother experience ahead!

Edited by member 22 Jul 2026 at 07:51  | Reason: Not specified

User
Posted 21 Jul 2026 at 12:59

Yes all going OK since then. There seemed a slight change in the atmosphere at our next appointment.  For the better. Communication still seems to be a problem. He is tolerating the Apalutamide well, his BP has been OK, and, that huge elephant in the corner that no-one refers to, we are together "maintaining sexual function" to a remarkable degree. Thank you to our open minded helpful GP 

 
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