Peter
That sounds a really personal service. I have been very disappointed with some aspects of my husband's care.
Following a PET scan he heard nothing till he rang and got through to a nurse who read the results off a screen. She said he'd got a lymph node involved and would be on HT and RT. That's the only conversation he ever had about treatment.
His appointment a few days later was when we were told the "castration level" scenario. I must admit that word does sound pretty awful and I was fairly traumatised by the bluntness of the consultant. Afterwards ee were ushered into a room with his CSN. An appalling lady who laughed when I tried to explain we had a very active lovelife which was part of core personalities. I felt she treated us disrespectfully. Nothing was ever mentioned re support etc at all.
She certainly didn't follow the guidelines for professionals as laid out by ProstateCancer UK.
Fortunately I'm made of stronger stuff and found a great deal of help and support on the Internet.
No options for treatment were ever discussed.
We have seen I think 3 different consultants. We never knew who we were seeing beforehand or why.
I cannot imagine being rung up to ask how you are doing. After our enquiry to PALS was escalated to complaints in 24hrs we did get a call from the consultant we'd last to seen to apologise. She didn't actually apologise but rather justified why an appointment had been missed out. Someone had been on holiday.
Anyway onwards and upwards. We are in the best place we can be in the circumstances. That's what matters most. I just want the best outcome for him.