We've updated our Community Rules and shared them below. You can also access them on our website via the 'Help' tab in the top menu.
When you use the Online Community, you agree to these Community rules as well as our Terms and Conditions.
We want this to be a safe, supportive space for everyone. If something is shared that doesn't follow the rules, we may need to edit or remove it, and in some cases take further action to protect the community.
Our moderation team is here to look after the wellbeing of all members and we always aim to make fair and thoughtful decisions. If you have any concerns or feel we've got something wrong, you can email us at [email protected].
Be supportive
The community is for a wide range of people who may have been affected by cancer. Please focus on sharing support and always be sympathetic to other members’ feelings. Don’t bully or harass. Lend a hand if new users need help finding their feet.
Be kind
It can be hard to communicate tone of voice in written form. Take care with humour and irony, which can often be unclear and may come across as sarcasm. If you don’t understand what another community member means, try to assume the best intentions.
Be relevant and personal
Help others find the conversations they want to join by posting your message in the topic area that makes the most sense. If there’s already a conversation about what you want to talk about, consider joining in before starting a new conversation.
Make sure that conversation replies are relevant to the discussion. Please keep jokes clean and kind - we may remove any jokes we think could make someone feel bad when they're seeking support.
Be real
Tell the truth about your experience and intentions. Make sure you always post from the same account so that others can get to know you. If you do suspect another user is posting under false pretences, please contact the moderators rather than making public accusations.
Respect each other
It’s good to offer well-considered views on a subject, but respect the right of other people to disagree and recognise that their views are as sincere as your own. Don’t be hostile or aggressive towards others, or use language that others may find abusive or offensive. We don’t tolerate racism, sexism, homophobia, ageism or other forms of hate speech, or content that could be interpreted as such.
Protect your privacy and others
Remember that information in your profile can be seen by anyone who registers an account, and information in the messages you post can be seen by anyone at all, including people using search engines like Google. Don’t post your own personal information (like real name, address, email, phone number or social networking profile). Keep your password a secret and don’t share it with anyone.
If you happen to know personal information about someone else, keep it private - we take exposing someone else's personal information very seriously.
Don’t share the names of healthcare professionals who are treating you, or disparage particular hospitals or GP surgeries – publishing that information could be considered libel.
Read the full details of our privacy policy.
Help us keep the community peaceful
If you read something in the Online Community that makes you angry, please wait a while before posting your response. If an argument is breaking out, please try to reduce the level of hostility rather than increasing it. If you think someone is being aggressive or deliberately provoking others, please use the ‘report’ button to alert the moderators and then simply ignore them rather than taking them to task yourself.
No soliciting
The community is primarily for people affected by prostate conditions to support each other – not for advertising products or services, finding a source to interview for a news story, or for recruiting research subjects to take a survey. If you feel your request would benefit the community, get permission first by contacting the moderators.
Rule breakers
If you think someone has broken our Terms and Conditions or Community Rules then please click the “report” button next to the post and fill in the form on the next page. A member of the moderation team will be notified immediately so they can decide how to deal with the situation appropriately. Please don't try to sort it out yourself.
Complaints
If you have a complaint or are unhappy with any aspect of our Online Community service please contact the moderation team. We will acknowledge your feedback and provide an initial response within three working days. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 14 days of receipt. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
If you have any questions, get in touch with our team at [email protected].