Peanuts, thanks for the info, that is what I have already been told by Denplan and I have told them root canal work was included in the original plan, I then get the reply your contract is between you and your dentist. I then point out that the contract also states they will intervene in the case of a dispute, they reply yes but only after you go through the dentists complaints procedure, grrrr.
The dentist who sold the business used to use the dentist who has bought the business to do the root canal work. I still have the original contract that says it may include root canal work, the "excluded treatment" box on the contract is blank, attached to the contract is a list of charges and against root canal treatment it says "included" ,lab fees etc is show as "chargeable".
My wife had a root canal filling prior to this dentist taking over and was not charged for the root work.
I was given a list of treatment requirements by the original dentist that makes no mention of charges, why would it they were included. That work would now be charged at £2250.
They are now trying to say I did not have the work done in a timely manner so I have to pay for the work. What actually happened was the dentist who did the examination and was to do the work kept fiddling with his mask and at one point took the mask of to refit it, these were the flimsy blue masks and it was in the height of COVID. I asked if I could be treated by my original dentist provided it did not have an adverse effect on my dental health, this was agreed but the original dentist was ill, never returned to the practice and then sold the business. Fortunately I also have an email trail of that correspondence which I will present to them on Monday, they don't have access to the original managers email.
We were told on transfer of ownership that the practice would carry on as normal and we did not need to do anything. I am now trying to establish how the change of ownership affects the term of the contract.