LOG your web issues here

User

Posted 02 Sep 2014 at 23:56

I experienced this once before but it has happened again and I am well pi$$ed off. I signed in and spent a considerable time on introducing a new subject under General Social. When I pressed 'Submit' I got 'Access denied' and that I should sign in or join nothwithstanding the fact that I had already signed in. My post is lost and I am not going to risk spending so much time again.

This new format is full of bugs and I fully agree with Allister it is unfit for purpose. I am sure that instead of being instrumental in getting new members to join, there are now fewer joining than when we had the old easy to follow and more user friendly format. Now that we have sadly lost Barry Topgun, apart from a very few long running threads, there are not many new postings, particularly from those long experienced members.

On a different tack, I was researching something on the net and there were some words off mine I recognised. I clicked on it and it took me to a thread on this site and it showed me that through process it would be possible, in some cases, for somebody criminally inclined to obtain useful information such as when patient had hospital appointments at what hospitals, when they were going on cruises etc. So I think members should be aware and careful in what they post.

Barry

User

Posted 03 Sep 2014 at 00:10

Guess what? paged back and found my 'lost' post though it now had the subject missing. Added this again and submitted and it has now gone forward for 'Moderation'. Great!! However, I am again experiencing a previously advised problem of not being able to paragraph which I note others have also found.

Barry

User

Posted 04 Sep 2014 at 17:50

Update:
Comments from my posting on 21 July

Comment 3: “My Conversations” shows 50 postings. In you posting on 23.7.14 you mentioned that this would be fixed later to show all of my past postings. Any movement on this, please?

Comment 5; “Since your last visit...” See also my 4th paragraph in my posting on 27 August in “Slow site response and Internet Explorer issues” about the 404 Error. I don’t know if this has been fixed but when I go in whatever is said about new posts since my last visit does not match the number of posts shown below since my last visit. The number shown is always less and has been for over a week.

Comment 6: Your response to my Comment 6 in your posting on 23 July was for guidance on continuing an archived conversation. Are there any plans to produce something for new members - and members - about the options and functions on the site?

Comment 10: This asked about including the option we had on the old Message Board to preview a posting before it is posted. Any movement on this, please?

Comment 11. You say that the cut and paste problem which I mentioned is caused by local browsers and not the online community software. I am puzzled by this. The cut and paste problem occurs when you try to cut and paste into a message in the “Post reply” box. . But you can cut and paste into the “Show Quick Reply” box, however if any of the text is in bold, italic or is underlined then these features are not shown when the text is pasted into the box. Because of this is it possible that the problem of cutting and pasting in the “Post reply” box and not the “Show Quick Reply” box rests with your system?

I had three browsers installing in my new computer a few weeks ago I am not sure how these can be causing the problem.
Signing in: I still have trouble signing in, as mentioned in my posting on 27 August. Sometimes I get in straightaway as a member other times I have to go through “User name” and “Password” routine. Also, when “in” I sometimes find that I have been signed off.

I have now got “Edit” back.

When using the “Post reply” box I cannot drop down a line but I can in the “Show Quick Reply” box. This is an intermittent problem.
I hope this is useful. The “Enter“ key for spacing is now not working!

Alan

Spacing inserted on 8 September

Edited by member 09 Sep 2014 at 12:25 | Reason: Not specified

User

Posted 04 Sep 2014 at 23:22

Alan

Hopefully they can fix these things. I am unfortunately losing interest in this forum. I have to keep re - signing in.
I use the view recent post facility but I still get surprised all too frequently that I have missed posts.
Bri

User

Posted 05 Sep 2014 at 09:15

Same here Bri

Having to sign in nearly every time I access site, which I never had to do before, it's getting very frustrating, and I share your concerns regarding people leaving or not partaking in forum as much.

Roy

User

Posted 05 Sep 2014 at 11:53

Hi all,

Thanks for your patience recently we know there have been a number of returning issues, that we had previously fixed, that have severely affected the usability of the site.

As a number of you reported that you were having issues signing in, and our developers did some investigation into what the cause may be. During this time quite a lot of work was done on the community that had an adverse impact on some pieces of functionality. We have fixed the issue in modern browsers but there is currently still an issue when using an older browser (Internet Explorer 8). We have added a help message on the log in page that will show people what to do to successfully log in if they are using this browser and are experiencing issues but we estimate this is currently affecting less than 1% of users.

We’re aware that there were some temporary issues that came about during the investigation into this problem, but these have now been fixed.

Here are the items we've fixed:

- The ability to edit posts
- The ability to thank posts
- An issue with the search resulting an error page when searching
- Adding paragraphs in to the quick reply box - while the quick reply box has never been meant to provide all the formatting options of the main reply page, you should now be able to include paragraph breaks by pressing enter twice
- The issue with users being logged out at random times and needing to log back in (please do let me know ASAP if this does happen again to you)
- Conversation titles sometimes disappearing (we *think* we've solved it - please let me know ASAP if you see this again)

If you are still seeing any of these issues please let us know, even if you think it's already been reported.

Alan, I will get back to you as soon as I can regarding your comments as I need to speak with the developers about some of your issues.

I will keep updating you all as the changes go live and thank you all for your helpful feedback so we can continue to improve the service.

Best wishes,
Carol

User

Posted 05 Sep 2014 at 12:46

All good news that it is being worked on.

And my return key works today hooray.

I will see if I can edit this post to put a "thanks" in at the end.

Dave

Thanks, therefore "edit" works.

Edited again to state that have side buttons to edit, reply, quote and delete. Can see the thank button in other's posts.

Edited by member 05 Sep 2014 at 14:05 | Reason: Not specified

User

Posted 06 Sep 2014 at 07:41

Still having to resign in when accessing off my smartphone
Bri

User

Posted 06 Sep 2014 at 07:53

Have to sign in every time I come on.

Did not have to previously - stayed signed in.

Thank you

User

Posted 06 Sep 2014 at 18:32

Quote - "The issue with users being logged out at random times and needing to log back in (please do let me know ASAP if this does happen again to you)"

"We have fixed the issue in modern browsers but there is currently still an issue when using an older browser (Internet Explorer 8). "

I have windows 8, on a relatively new (18 months old at most) computer.
I have been away on a weeks break with no internet access and had hoped that these issues would be resolved by now.

I still have to log in each time I come to the site.

However, EDIT button does now seem to work which is somethinghttp://community.prostatecanceruk.org/editors/tiny_mce/plugins/emoticons/img/smiley-laughing.gif

Edited by member 06 Sep 2014 at 18:33 | Reason: Not specified

We can't control the winds - but we can adjust our sails

User

Posted 07 Sep 2014 at 10:48

I am wondering why staying logged in is such a big dealt personally it log out when I leave so that when I next come in, recent conversations will update from my log out time. I also using IPAD have it set automatically so it takes a second to log back in.

User

Posted 07 Sep 2014 at 13:54

Well, it isn't a big deal in the wider scheme of things is it.

I'm sure my husband and all of the men on here would rather have a logging in issue as their main bugbear.

To me, at any rate, that really isn't the point. The point is that this particular bugbear is part of a new system that is causing consternation and irritation.

I joined this site just before the new system took effect so have used both. The previous one was simplicity itself and very user friendly. This one isn't.

This section is described as "Log your web issues here". Presumably so that highlighted problems can be fixed.

We can't control the winds - but we can adjust our sails

User

Posted 07 Sep 2014 at 16:05

Ditto the above from Johnsan, although I don't think Yorkhull meant it to sound as glibly as it may have been taken? But, that is the problem with the written or typed word, so easily misconstrued. :-)

FWIW I am not bothered about the return key not working, or the lack of paragraphability or having to log in or whatever else occurs.

But if I buy a car that is supposed to start on the turn of a key I will let the mechanic know about it. Why should I accept using a starting handle? PMSL.

The issue with the site being used less I am not so sure of I only look at recent conversations as I do not want to have to look at several screens to catch up with what is going on. Maybe I am missing out. I do consider myself fortunate, as fortunate as one can be having been diagnosed with PCa, that I was here back in May 2013. I was fortunate that so many members were here and posting and that there were so many still around to help me. RIP them all.

Dave

User

Posted 07 Sep 2014 at 17:40

Originally Posted by: Online Community Member

This section is described as "Log your web issues here". Presumably so that highlighted problems can be fixed.

Johsan, if you are under the impression that this is a thread for communicating directly with the PCUK design team or web manager, you have misunderstood. It was started by Yorkhull as a way of keeping track of people's frustrations. If you scroll back, the cancer charity staff have only rarely responded / commented. If you want to complain about a logging on problem, probably best to email the moderators or use the thread they set up for getting to know the new platform.

"Life can only be understood backwards; but it must be lived forwards." Soren Kierkegaard

User

Posted 08 Sep 2014 at 15:23

Actually Lyn I have to slightly disagree. I did not set this thread up for people to air frustrations but to log actual issues which could then be looked at by the staff and hopefully corrected. I did so because all everyone seemed to be doing at the time was moaning about it and not offering constructive alternatives. Sadie and the other staff have responded to the issues raised and that was what it was meant to do.

But I feel I must defend what I said above too. I feel very despondent about this site but not for the reasons people keep expressing. I do not find the site difficult to use, I see the same and more functionality in this site as the other one, I feel people romanticise about the other one which had its glitches, problems and limitations and I feel we have lost sigh of why we are here - to support each other with PCa. Given that focus should we not be working together to make the most of the site as TopGun did until he passed away. Not a noted IT expert he had no problem communicating nor did any of the old regulars have problems communicating back to him.

We have the wrong mind set here and I think the setting up of alternative sites miss the point too. One of the concerns when we went to PCUK offices to feed in our views was how to protect members from bad advice even dangerous advice. The importance of being linked to a charity with moderators as experts is to protect us too. It is the right place for an online community. Now all I want to do to discuss my concerns, share my insights with others and build up the participation until it exceeds what we had before. I find it deeply sad that we are allowing minor glitches to stop us getting on with the prime purpose.

I am a keen advocate of online communities and all I have experienced have glitches and difficulties. But we find ways of getting around them because this is what is here to take us forward. But I am deeply sceptical about the will of people to do this when relatively trivial issues are raised. Sorry rant over but I have been bottling this up for a long time.

User

Posted 08 Sep 2014 at 16:48

Semantics, I think, as I get the impression that others have perceived this thread to be something more official created by the charity. Apart from that I wholeheartedly agree with everything you have said; I don't have any problems with the site and it is not my impression that less people are joining or posting .... if I have been away for a few days it takes a long time to get through all the 'posts since last visit'!

I wonder whether members who feel that there are less posts these days are just not clicking on something that needs clicking? Signing in each visit is presumably a safety feature? What concerns me is that distressed or frightened people who come here for help and support might be put off by all the negativity; we should all be doing whatever we can to reduce the risk of this.

Of course, there are a lot of members here who haven't posted about problems .... can we assume that this is because the majority aren't having any?

"Life can only be understood backwards; but it must be lived forwards." Soren Kierkegaard

User

Posted 08 Sep 2014 at 17:26

My only complaint is that each time I have to log in with my name and password even though I have ticked the *remember me * box ? and this has nothing to do with I.E. as I always use Chrome.

User

Posted 08 Sep 2014 at 20:24

I really find this new site really confusing and frustrating to use. I loved the 'old' one and I really miss it.

User

Posted 17 Sep 2014 at 08:43

Less Than Symbol

There seems to be a problem with the less than symbol, I used it in a recent post and the paragraph it was in truncated at the symbol when viewing the post, however when editing the post the remainder of the paragraph was still there and when I changed the less than symbol for the words less than the rest of the paragraph reappeared in view mode

This seems a bit daft particularly for this site!

User

Posted 17 Sep 2014 at 14:09

Testing Help Post

Nope, not working for me either although 'greater than' seems fine >

Edited by member 17 Sep 2014 at 14:11 | Reason: Not specified

"Life can only be understood backwards; but it must be lived forwards." Soren Kierkegaard

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